Delete your account

How to request deletion

• Email support@mureforge.com from the email address registered on your account, with the subject "Delete my account".
• Include your account login name.
• Log out of the game on every device before we process the request.

We may ask you to confirm from the same email address, so that nobody can delete an account that is not theirs.

What is deleted

• Your website account: email address, login name and password.
• Your game account on every realm, with all characters, items, vault contents and guild membership.
• Your vote history, prize bank and any vote coins not yet delivered.
• Any remaining WCoin, VIP time and purchased services. These are not refunded.

What is kept

Purchase records (order, amount, date and payment provider) are kept as long as accounting and tax law require. Ban records may be kept to enforce the server rules. What is kept is not used for anything else.

How long it takes

We delete the account within 30 days of confirming your request and reply when it is done. Deletion is permanent and cannot be undone.

Delete only some data

You can also keep your account and ask us to delete specific data, such as your vote history. Write to the same address and tell us what to remove.